Terms & Conditions

By creating an account, purchasing a subscription or continuing to use ClearTrace, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 18 years old. If you use ClearTrace on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

ClearTrace provides digital-footprint discovery, removal guidance, removal request tracking, monitoring and related privacy-management tools. It helps you find information publicly associated with you, understand who controls it, and take legitimate steps to request its removal or correction.

ClearTrace cannot guarantee that any information will be removed from the internet, search engines or third-party websites. Only the organisation that controls the information can remove it, and some information (for example court records, government records and lawful journalism) may not be removable at all. ClearTrace does not erase information itself. Search results and identity matches may be incomplete or inaccurate, and you should review them before acting.

ClearTrace provides general information only and is not legal advice. For legal matters, consult a licensed attorney.

• Provide accurate information and keep it up to date.
• Keep your login credentials confidential; you are responsible for activity under your account.
• Only search for and submit requests about yourself, or about people you are legally authorised to act for.
• Review any removal request before submitting it and ensure its contents are truthful.

You must not misuse the Service, including by:

• using it unlawfully, or to stalk, harass, locate or profile another person without authorisation;
• fraud, impersonation, spam or submitting false removal requests;
• infringing anyone's intellectual property or privacy rights;
• interfering with the Service's security, including malware, probing, scraping or automated access;
• reverse engineering, reselling or redistributing the Service, or circumventing usage limits.

CONSULTING WITH RNR LLC retains all rights in the Service, including its software, content, documentation and the ClearTrace name and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service within your plan. You keep ownership of information you provide, and grant us a limited licence to process it solely to provide the Service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paid plans are billed monthly in advance and renew automatically until cancelled. Prices are shown on our pricing page and at checkout; applicable taxes are calculated by Paddle. Payment, billing, tax, cancellation and refund mechanics are also governed by Paddle's Buyer Terms.

You can cancel at any time from the Billing page in your account. Cancellation stops future renewals; you keep paid features until the end of the current billing period, after which your account returns to the Free plan. Refunds are described in our Refund Policy.

We work to keep ClearTrace reliable but do not guarantee uninterrupted or error-free operation. Features may change, and third-party sources may become unavailable.

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may delete your account at any time from your account settings; your data is then deleted as described in our Privacy Policy.

To the fullest extent permitted by law, the Service is provided "as is" without implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Our total liability is limited to the fees you paid in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud.

You agree to indemnify CONSULTING WITH RNR LLC against claims arising from your unlawful use of the Service, your submitted content, or your breach of these Terms.

These Terms are governed by the laws of the State of Georgia, United States, and disputes will be heard in the courts located in Georgia. We are not responsible for delays caused by events beyond our reasonable control. You may not assign these Terms without our consent; we may assign them in connection with a merger or acquisition. We may update these Terms and will post the updated version here.

Questions? Email cleartracesupport@gmail.com or visit our Contact page.