Contact & Support
Last updated: September 24, 2026
Need help with ClearTrace? Our support team is here for questions about your account, scans, removal cases, billing and refunds.
Email support
Email us at cleartracesupport@gmail.com. We aim to reply within 2 business days. Please never send passwords or full payment card details.
Billing and refunds
Payments are handled by Paddle, our Merchant of Record. You can manage orders and request refunds at paddle.net, or email us. See our Refund Policy.
Quick answers
Many questions are answered in our Help Centre.